The aim of the research, which began in April 2024, was to provide an in–depth exploration – including surveys and interviews with people with autism, and some valuable discussions with transport professionals – to gain a better understanding of barriers to comfortable, safe travel; the impact those barriers cause; and possible solutions to make services more accessible and autism friendly.
Over 80 per cent of people with autism find it difficult or impossible to use buses, trains and taxis comfortably. The report found that 87 per cent have sensory overload or discomfort when using transport, and other barriers included ‘feeling rushed by others’ (76 per cent); being unable to sit down (74 per cent) and lack of accessible updates when things change (72 per cent).
Ideas for change include environmental and sensory adjustments; enhanced travel and journey planning support; clear and accessible information; managing social interactions; and autism awareness and understanding.
Dr Judith Brown, Head of Autism Knowledge and Expertise at the National Autistic Society, says: “With better understanding and empathy towards autistic people from transport professionals and the general public, journeys will feel far safer. There are some fantastic examples of good practice in transport support available. We need to expand on these and create societal change in attitudes towards difference. By working together to understand challenges for autistic people, and facilitate positive change, autistic people can make comfortable journeys and improve their quality of life.”
Chelsea Fleming, Innovation Manager at the Motability Foundation, adds: “We are proud to have grant-funded this research from the National Autistic Society on the challenges autistic people face when making journeys. Importantly, this research focuses on the lived experience of autistic people to illustrate the issues they face when travelling and makes recommendations for improvement. User research like this, led by people with a deep understanding of the issues, is vital to unlocking accessible travel for all.”
The National Autistic Society will be adding helpful resources to their website including guides, research articles and more. In the meantime, if you would like any further information, please email the National Autistic Society’s Evidence and Research team: research@nas.org.uk.
The full report is available on the Motability Foundation website.
