We've made a change to our hire car provider and it's all to give you better, more reliable support. Switch is now our new partner for temporary hire cars. It has taken over from Europcar and is ready to help when you need a hire car. You'll still get the same support you are used to. The way you request continuous mobility support stays the same and there's nothing you need to do.
Who is Switch?
Switch is one of the UK's most trusted hire car providers. It works with mobility and corporate customers across the country and its team understands what matters to our customers. It brings strong experience, better tools and a real focus on customer care. Switch has:
- Over 28,500 vehicles available to hire
- A UK-wide network with more than 90 locations
- A fully UK-based support team
What's improved
Switch brings a range of service improvements to help keep you mobile:
- A call to arrange your booking within two hours of the booking request
- Faster deliveries at an agreed time to suit your mobility needs
- Proactive updates by phone, text or email, including texts to inform you when the driver is on their way
- Promoting attended deliveries so that you can feel confident using your replacement vehicle
- Local support at your branch when you need it
Keeping you mobile with a new partner who is ready to help
We've chosen Switch because it shares our commitment to service, accessibility and putting people first. You will still get the same clear and supportive experience with even more focus on speed, access and care.
You're in safe hands
This update is part of how we're improving the Scheme for everyone. We want to make sure you always feel supported, especially if something unexpected happens and you need a temporary vehicle. We will continue to work closely with Switch to make sure you get a service that's right for you. Together, we will help keep you moving.
